Delivery & Returns
Our standard shipping cost is $100 for orders below $2000 in order value, before taxes and shipping charges. For orders in order value $2001 and above, we offer free standard shipping across contiguous states (i.e. except Hawai and Alaska). Standard delivery time is between 3-14 working days depending on delivery location and order quantity.
You have 14 calendar days to cancel your order in case you have changed your mind. This two week cancellation period starts from the day you have received all items in your order. If you receive faulty goods, you may also have the right to return these goods and to ask for repair, replacement or a refund. If you which to do a return please contact us via email at firstname.lastname@example.org or call us toll-free at 1833 310 9388.
We’re really sorry to hear that you’ve received an item that’s not in good condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter. To help us get this fixed for you ASAP, when you first contact us please include the following information; -Your name -Order number -Product name and code -Picture of the fault -Description of the fault (The product name and code can be found on your order confirmation email). If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.