Delivery & Returns
Our standard shipping cost is £15 for orders below £200 in order value, before taxes and shipping charges For orders in order value £201 and above, we offer free standard shipping to all UK addresses. We aim to deliver within 1 to 3 days following confirmation of an order, unless otherwise agreed. Please allow for extra 2-5 working days for deliveries to Isle of Man, Northern Ireland and Scottish Islands. We regret free delivery is not available to customers in the Republic of Ireland.
Our Returns Policy
You have 14 calendar days to cancel your order in case you have changed your mind. This two week cancellation period starts from the day you have received all items in your order. If you receive faulty goods, you may also have the right to return these goods and to ask for repair, replacement or a refund. If you wish to return an item please contact us via email at firstname.lastname@example.org or call us at 01603 327 637.
We are really sorry if you have received an item that’s not in good condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter. To help us get this fixed for you ASAP, when you first contact us please include the following information; -Your name -Order number -Product name and code -Picture of the fault -Description of the fault (The product name and code can be found on your order confirmation email). If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.