Terms & Conditions
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Bruno Rimini Ltd hereinafter referred to as “Silostop”, "us" or ”we”, at the Silostop website, mobile website, or via telephone (jointly referred to as ”silostop.com”).
By using silostop.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons 18 years or older, who are not under guardianship, and are not acting in a capacity of a company, with a residential address in UK (excluding Channel Islands, BFPO and mail forwarding companies) can place an order.
The inclusion of any products or services on silostop.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on silostop.com at the time you place your order.
Silostop wants to provide the best possible online experience. To make this possible we need to ensure that our services run like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the silostop.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
Prices and delivery charges
The prices displayed at silostop.com do not include the statutory Value Added Tax and do not include a delivery charge. Our standard delivery charge is £15 for orders below £200, and we offer free standard shipping for orders above £200 to all UK addresses. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store, catalogue and online may vary.
Ordering/conclusion of contract
The ordering options available to you are via silostop.com or telephone. Please visit our customer service pages for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an Silostop representative will contact you to settle the refund.
Silostop exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address in the UK, in accordance with your selected delivery option.
Silostop endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 1 to 3 days following confirmation of an order, unless otherwise agreed. Please allow for an extra 2-5 working days for deliveries to Isle of Man, Northern Ireland and Scottish Islands. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at silostop.com
If your order does not arrive by the scheduled date, please contact Silostop Customer Service via telephone at 020 3696 5760 (calls from a UK landline will be at the basic national call rate, mobiles may vary), or via email [email protected]
Withdrawal of Order
You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include Silostop's standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Return Policy at silostop.com.
If the item you have received is defective, please notify Silostop promptly and return the item in accordance with section 6 (Returns) below. Silostop will, for any products deemed defective, provide repair, exchange or full refund. The provisions set forth herein do not limit any applicable statutory rights.
Silostop guarantees a full refund, repair, or exchange of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged or used and that any labels should be intact.
You will find more detailed information regarding our return process on the delivery note and in our deliveries and returns page.
You can pay for your goods in various ways as set out below.
Payment before delivery
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA, Mastercard or American Express). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. Silostop reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
You will receive the legally required invoice document in the Shipping Confirmation e-mail.
Nothing in these Terms shall exclude or limit Silostop's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
Silostop accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
Silostop is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on silostop.com shall be limited to the total price of your order.
If you have a problem with a product that you have purchased from Silostop online, and were not able to settle the complaint with Silostop then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”).
The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.
Ownership of rights
All intellectual property rights, such as trademarks and copyrights at silostop.com remain with Bruno Rimini Ltd and its subsidiaries or licensors. Any use of silostop.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Silostop.
We are registered in the United Kingdom.
Our main trading address is: Premier House, 309 Ballards lane, London N12 8LY.
Our VAT number is GB 229 6984 12
email: [email protected]
Telephone: 020 3696 5760