UK customer account - terms & conditions - January 2026

The Company means Silostop Agri Limited. 'Goods' means the goods subject of the Contract; 'The Buyer' means the person, firm or company with whom the Contract is made by the company; 'The Contract' means the Contract for the sale or supply of the Goods. 

1. Prices exclude VAT and are valid from 01/01/2026 and until further notice.
2. Company may offer a larger size if a specific film size is unavailable (applicable to standard sizes only).
3. Non-standard items are not regularly restocked and may need to be ordered up to 6 weeks in advance. A minimum order quantity may apply.
4. A cancellation fee will be applied for non-standard sizes if the cancellation has been requested once production has commenced.
5. Orders received by 11:00 am (on a working day) from stock will be processed for 
   dispatch on the same day. Orders received after the cutoff time will be processed for dispatch the following working day.
6. Standard delivery to the mainland is within three working days. The standard delivery window being 09:00 -16:30 – Monday to Friday. Please make sure appropriate support is available for delivery within this window. Otherwise, a re- delivery fee will be applicable. Please allow up to 7 working days for deliveries to Ireland, Isle of Man, Isle of Wight, Channel Islands and the Scottish Highlands and Islands (transport charges apply to these destinations).
7. The Buyer should have the necessary equipment for offloading pallets. Please let us 
   know if a tail lift delivery is required (£2.50 per pallet).
8. Next working day deliveries are possible to most mainland UK postcodes and will be charged at £20 per order. Please indicate on your purchase order as a special instruction if next-day delivery is required.
9. Saturday delivery may be possible but will incur a £65 surcharge. Please contact our office on 01206 585090 if this is required.
10. Orders with a value of less than £500 RRP will incur a delivery fee of £20.
11. Orders are to be delivered in full to one location. Any orders containing multiple delivery addresses will incur additional charges. Orders to certain postcodes may incur additional carriage fees.
12. Orders amended/cancelled after goods have been dispatched will incur a fee corresponding to the costs of the return transport. For non-stocked sizes, a restocking fee may also be payable.
13. Goods ordered and paid for will not be liable for return/exchange if unsold.
14. Please inform us immediately upon discovery of any issues with our products. We recommend distributors keep safety stocks to minimise lead-time for replacements to end users in case issues arise. The Company will settle the matter with the distributor by the end of the month. If the distributor happens to have no stock required for the replacement, they should issue a new purchase order, and we will endeavour to arrange a next-day replacement of the required product and will settle with appropriate action by the end of the month.
15. Items damaged during transportation are the liability of Company only when Company arranged such transport.
16. Company products are guaranteed against manufacturing faults provided that:
    a. The Company is promptly notified in writing, and the discovery of the defective goods is properly documented.
    b. The Company confirms that the defect has not been caused by negligence, mishandling, storage method or incorrect usage.
17. The Company shall not be liable for any incidental or consequential damages, including but not limited to costs of removal and re-installation of goods, loss of goodwill, loss of profits and/or loss of use. The liability of Company is limited to either replacement of the goods supplied or credit to a value not exceeding the invoiced value of the goods.
18. Payment for all invoices to be made within 30 days of the invoice date. The time of payment shall be of the essence of the contract. Without prejudice to its rights, the Company may charge interest at the statutory rate on overdue balances.
19. Title to the goods supplied shall not pass to the Buyer until the Buyer has paid the Company:
    a. the full purchase price of the Goods.
    b. any other sum which as at the date that payment is made for the Goods is due to the Company by the Buyer.
20. Pending the passing of title to the Goods supplied to the Buyer, the Buyer undertakes to keep the Goods separate from any other Goods of the Buyer or any other supplier so that the same are readily identifiable as the property of the Company and it shall be the duty of the Buyer at all times if so required to identify the Goods as the property of the company.
21. The buyer may resell goods which he has bought under the Contract but not yet paid for in the normal course of business and shall owe a fiduciary duty to the Company to account for the proceeds of sale separate for the benefit of the Company.