Our Returns Policy
In case you change your mind
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return
Please inspect your order upon reception and contact us immediately if the item appears damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the product is delivered with visible damage it is advisable to refuse the delivery and we will arrange a replacement.
If the delivery is accepted please be sure to note any damaged items on the paperwork and get a copy from the driver.
To be eligible for a return, your item must be in the same condition that you received it, in its original unopened packaging.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
In case of faulty goods
If you receive faulty goods, you also have the right to return these goods and to ask for a replacement or a refund within 3 days of (first) application.
It is imperative that our covering instructions are followed, if proper silage covering practice has not been followed, your claim may be rejected. Please see instructions here.
Silostop will always try to reimburse goods which have proven production defects.
Unfortunately, damage resulting from mishandling by the end-user is not covered therefore it is important that extreme care is taken right up until the product is finally placed on the silage. E.g. boot heel indentations, damage due to dragging on site
To start a claim, you can contact us here or speak with your local Silostop salesperson. For the process to be more efficient, we will require in depth description of the defect, along with photos/video footage of the damage, batch code number from the outer packaging/inner core in order to effectively process any claim.